Privacy for Website Visits and Siding Calls

Information Used for Visits and Calls

Salem Siding Contractors uses information from website visits and telephone calls to operate the site and connect callers with siding contractors in our network. A call about a damaged wall can include contact details and information about the property. The sections below describe the information involved, the services that receive it and the contact for privacy requests.

Every connected call is recorded

Each call to the number shown here is recorded from connection until the call ends. By continuing to discuss your siding concern after connection, you agree to the call being recorded. End the call by hanging up if you decline recording.

Details collected during a call

Call information includes your telephone number, details associated with the call, the audio recording and what you tell the person handling the conversation. The description may include your town, property location, siding material and the condition of a wall or trim. Information you choose to share during the conversation becomes part of the call information.

Keep the discussion focused on the siding concern and the details needed to take the request forward. For example, a description of loose panels and the affected elevation helps explain the reason for calling. You don't need to include unrelated personal matters in a description of exterior work.

Information from website visits

Website visits involve basic analytics used to understand how the site is used. Visitors cannot fill out forms, set up user accounts or make payments through this siding website. Reading a service page, a town page or a siding primer therefore doesn't involve creating an account or submitting an online job request. Calling is the route for discussing a siding project.

Services receiving information

The siding contractor handling your call receives information needed to discuss your request. The call-tracking platform also receives call information as part of operating the telephone connection and its records. Analytics and hosting services receive information associated with their operation of the website. These services support different parts of a visit or call, so the information involved depends on the function they perform.

Keeping call information

Recordings remain with the calls for as long as those calls are retained. Details from a siding call other than its recording remain on file for the period needed to serve their purpose. Keeping a recording and keeping related call details are connected parts of maintaining the call record. This notice does not set a fixed deletion date for an individual conversation.

Privacy requests and state choices

Send privacy questions and rights requests to [email protected]. State what information or call your request concerns and what you would like addressed. A useful request identifies the issue clearly, such as a question about call details or a request concerning information shared during a conversation. Keep unrelated property or personal information out of the email.

Depending on your state's law, you may have the right to opt out of the sale or sharing of personal information; email the privacy address to make that request. You can also use that address to ask about access, correction or deletion rights that apply to your information. Describe the request in ordinary words so it can be considered in relation to the relevant records.